Good jobs, with a way up.
We pay above the local market, train for three weeks before anyone talks to a customer, and promote from the floor: most of our team leads started as agents.
| Pay | At least 15% above the local median |
|---|---|
| Training | 3 weeks, on full pay |
| Team leads | 31 of 38 promoted from the floor |
| Home days | Up to 2 a week for support agents |
Why people stay.
Our agent attrition runs at about half the industry average. This is what people tell us keeps them here.
- Pay above the local market
We check every role against local salary surveys each January and pay at least 15% above the median. The band is on every listing below.
- Three weeks’ paid training
Full pay from your first day. Nobody takes a live customer before passing the client’s certification, and nobody is left alone on their first shift.
- Promotion from the floor
31 of our 38 team leads started as agents. Lead and manager roles are offered inside first, every time.
- Real support in trust & safety
Capped hours on graphic queues, a wellbeing lead in every studio, free counselling for you and your family, and a quiet room on every floor.
Home and studio days
| Cebu | Studio-based. Night shifts get a shuttle home and a meal allowance. |
|---|---|
| Cape Town | Two home days a week for support agents after six months. |
| Lisbon | Two home days a week after training. Trust & safety stays in the studio. |
| Bogotá | Support agents go hybrid after six months. Trust & safety stays in the studio. |
Life on the floor.
Lunch together on Fridays, a coach who sits with you every week, and a room to step away to when a shift gets heavy.
From agent to ops manager.
31 of our 38 team leads started as agents. The timings below are typical, not promises: they depend on you and on the openings.
- Year 1Agent
Three weeks of paid training, then your own queue with a lead sitting beside you. Pay review at six months.
Where everyone starts - Usually after 12 to 18 monthsSenior agent
The hardest tickets, coaching new starters and writing the macros. Around 15% more pay.
Rui Valente, Lisbon - Usually after 2 to 3 yearsTeam lead
Run a team of 10 to 14 for one client, with a leadership course in Lisbon or Cebu.
Thandi Mokoena, Cape Town - Usually after 5 yearsOperations manager
Run a whole account or a studio floor and present the weekly report to the client.
Joel Abellana, Cebu
Open roles.
60 openings across 13 roles. Pay is shown per month before tax, in local currency, and every band is the real one.
- ApplyFive minutes, no cover letter
- Phone chatWithin three working days
- Language test45 minutes, online
- Studio visitHalf a day with the team
- OfferWithin a week of your visit
13 roles · 60 openings
Answer American customers by chat and email while they sleep, for an outdoor retailer and a subscription app.
What you will do
- Orders, delivery, returns and billing questions
- Refunds and replacements within the client’s limits
- Notes for the morning team on anything unfinished
What you need
- Excellent written English
- Happy working nights, Monday to Friday or Tuesday to Saturday
- Six months of customer-facing work, any kind
Pay₱28,000 to ₱34,000 a monthPlus night differential, HMO from day one and the night shuttle
Chat and email support in Japanese for a consumer electronics brand and a language-learning app.
What you will do
- Answer customers in natural, polite Japanese
- Troubleshoot devices and accounts with the client’s runbooks
- Translate new macros with our QA team
What you need
- Japanese at JLPT N2 or above, N1 preferred
- Good written English
- Comfortable learning technical products
Pay₱55,000 to ₱70,000 a monthPlus language allowance and HMO from day one
Process refunds, exchanges and return authorisations for US retailers, accurately and on time.
What you will do
- Work order and refund queues in Shopify and Zendesk
- Check returns against policy and flag fraud patterns
- Keep daily volumes and accuracy above target
What you need
- A careful eye for detail
- Good written English
- Comfortable with spreadsheets
Pay₱26,000 to ₱31,000 a monthPlus HMO from day one
Lead a team of 12 agents on a US retail account, and own its numbers in the weekly report.
What you will do
- Coach every agent each week from QA results
- Plan rotas and cover with the workforce team
- Join the client’s weekly call with the account lead
What you need
- At least a year leading a support team
- Calm under a busy queue
- Excellent written and spoken English
Pay₱50,000 to ₱62,000 a monthPlus quarterly bonus and HMO with dependants
Chat, email and phone support for customers in the Netherlands and Flanders, for a travel brand and a payments app.
What you will do
- Answer customers in Dutch and English
- Handle bookings, changes and billing questions
- Flag product issues to the client’s team
What you need
- Fluent Dutch, or Afrikaans with good Dutch (we test both)
- Good English
- South African ID or work permit
PayR24,000 to R29,000 a monthPlus language allowance and medical aid contribution
Take calls from UK customers of a holiday company, from 6 am, and fix their trip in one call where you can.
What you will do
- Rebook flights, villas and car hire
- Handle complaints and compensation claims
- Write clear notes for the next shift
What you need
- Clear, friendly spoken English
- Six months on the phone in any job
- Happy to start at 6 am
PayR15,500 to R18,500 a monthPlus transport allowance on early shifts
Score calls and tickets for two accounts and turn what you find into coaching and better macros.
What you will do
- Score a sample of every agent’s work each week
- Run calibration sessions with clients
- Write the quality section of the weekly report
What you need
- Two years in support, at least one in QA or as a senior agent
- Fair, specific written feedback
- Confident with spreadsheets
PayR26,000 to R32,000 a monthPlus medical aid contribution
Chat and email support for German and Austrian customers of a fashion retailer.
What you will do
- Orders, sizes, returns and exchanges in German
- Refunds within the client’s limits
- Review replies on the client’s shop pages
What you need
- Native or near-native German
- Good English
- EU work rights, or we can sponsor a visa
Pay€1,450 to €1,700 a month, paid 14 times a yearPlus meal card, health insurance and relocation help
Review flagged payments, chargebacks and identity checks for a business payments app.
What you will do
- Decide flagged payments to the client’s written policy
- Check identity documents for new accounts
- Escalate new fraud patterns to the client’s analysts
What you need
- Fluent German or Dutch, and English
- Careful, consistent judgement
- Clean background check
Pay€1,550 to €1,800 a month, paid 14 times a yearPlus meal card, health insurance and wellbeing support
Look after the wellbeing of 60 reviewers: check-ins, group sessions and the rules on exposure to difficult content.
What you will do
- Run one-to-one check-ins and group sessions
- Set and review exposure limits with team leads
- Refer to our counselling partner when needed
What you need
- A degree in psychology or counselling
- Experience in workplace wellbeing or clinical practice
- Portuguese and English
Pay€2,200 to €2,700 a month, paid 14 times a yearPlus meal card and health insurance
Chat, email and phone support for US customers of an outdoor retailer, in both languages.
What you will do
- Orders, delivery, returns and warranty claims
- Answer Spanish-speaking US customers in Spanish
- Write and improve macros with your lead
What you need
- English at B2 or above
- Native Spanish
- Six months of customer-facing work, any kind
PayCOP 3,300,000 to 3,900,000 a monthPlus prepaid health plan and English classes
Moderate listings and reviews for a marketplace while its Asia-Pacific customers are asleep.
What you will do
- Review listings, images and reviews against policy
- Act on reports of scams and counterfeit goods
- Escalate safety cases within agreed times
What you need
- English at B2 or above
- Steady, consistent judgement
- Willing to work with difficult content, with support
PayCOP 3,800,000 to 4,400,000 a monthPlus prepaid health plan and wellbeing support
Keep order, invoice and catalogue data clean for a US home goods retailer.
What you will do
- Match invoices to orders in NetSuite
- Fix product data in the client’s catalogue
- Report exceptions daily
What you need
- Strong spreadsheet skills
- English at B1 or above
- A careful eye for detail
PayCOP 2,900,000 to 3,400,000 a monthPlus prepaid health plan
Not the right role yet?
Send your CV to careers@parleyteams.com and tell us which studio you want to work in. We read every one.