| Role | Hours | Rate | Amount |
|---|---|---|---|
| 14 Support agents | 2,240 | $15.90 | $35,616 |
| 2 Team leads | 320 | $23.05 | $7,378 |
| 1 QA analyst | 160 | $21.47 | $3,434 |
| Month total | $46,428 | ||
Blended rate, all roles$20.73 per agent hour
Our rates, published in full.
Indicative hourly ranges for every service, studio and coverage pattern, in US dollars. Your fixed quote follows a two-week discovery with your real ticket data.
- Updated
- October 2026
- Currency
- US dollars
- Billed per
- Productive hour
- Smallest team
- 4 people
Agent hour rates by studio.
Ranges depend on the languages, tools and complexity of your queue. Lisbon costs more because it staffs European languages; Cebu costs least.
| CebuEnglish, Japanese | BogotáSpanish, Portuguese | Cape TownEnglish, Dutch | LisbonEuropean languages | |
|---|---|---|---|---|
| Customer support | $14–16 | $16–18 | $17–19 | $24–28 |
| Trust & safety | $16–18 | $18–20 | $19–21 | $26–30 |
| Back office | $12–14 | $14–16 | $15–17 | $22–25 |
All figures are indicative, per productive agent hour, before tax. Team leads are billed at 1.45× and QA analysts at 1.35× the agent rate, one lead per 12 agents and one analyst per 25. The estimator below adds them for you.
Language premiums.
Added to the agent rate for hours worked in that language. Bilingual agents are scheduled so you only pay the premium where you need it.
| Language | Staffed in | Premium |
|---|---|---|
| English | All studios | Included |
| Spanish | Bogotá | +$1 an hour |
| Portuguese | Bogotá, Lisbon | +$1.50 an hour |
| Tagalog, Afrikaans | Cebu, Cape Town | Included |
| French, German, Italian | Lisbon | +$6 to $8 an hour |
| Dutch | Cape Town, Lisbon | +$6 an hour |
| Japanese | Cebu | +$9 an hour |
| Nordic languages, Polish, Turkish | Lisbon | +$9 to $11 an hour |
Smallest team we run
- Customer support
- 6 agents and a lead
- Trust & safety
- 8 reviewers and a lead
- Back office
- 4 specialists
- Below that
- A shared team, billed per contact
What the rate covers, and what it doesn’t.
No set-up fee, no seat fee and no charge for the time our people spend in training or coaching.
Included in every rate
- Recruiting, background checks and three weeks of paid training
- A team lead for every 12 agents and a QA analyst for every 25, priced into the blended rate
- Workforce planning, scheduling and real-time queue management
- Studio seats, managed devices, headsets and secure network
- An account lead and the Monday report
- Discovery, and the written team plan that comes out of it
Billed separately, only if you need it
| Local public holidays | 1.5× the hourly rate, only for hours you ask us to cover |
| Overtime you request | 1.5× beyond the agreed weekly plan |
| Your tool licences | Helpdesk and phone seats stay on your account |
| On-site visits by our team | Travel at cost, agreed in advance |
| Dedicated trainer after go-live | $1,900 a month, optional |
Price a team in a minute.
Pick the work, the hours and your monthly volume. The estimate includes the leads and QA analysts every team needs.
Your estimate
$0–$0a month, indicative
- Agents
- 0
- Team leads
- 0
- QA analysts
- 0
- Blended rate, all roles
- $0/hr
These figures are indicative. They assume Cebu or Bogotá rates and average handling times for the work you pick. Your fixed quote follows a two-week discovery with your real ticket data.
Get a fixed price for your queue.
Send us a month of volumes and your channels. We reply within one working day with a first plan and a price range, then fix it after discovery.